Answered by Narendra
When a refund is due, the amount and the rules come from the fare conditions and the supplier, so the first thing we do is confirm what you are entitled to under the terms of your booking. That is shown before you pay and repeated in your confirmation, so there are no hidden surprises.
Once a refund is agreed, it is processed back toward the payment you made, and the time it takes depends on the supplier and your bank rather than on us alone. Some refunds are quick while others take longer, and we keep you informed as it moves.
The best thing you can do is raise the request promptly and stay reachable, so nothing waits on a reply from you. If a refund seems to be taking longer than expected, contact us with your reference and we will check where it is in the process for you.