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Managing your trip

What do I do if I lose my booking confirmation email?

Answered by Narendra

Losing the email is not a problem, because there is more than one way back into your booking. The simplest is the manage booking page, where you enter your reference and the lead traveller's first name, and we hand you access to your trip once those match.

If you do not have the reference either, search your inbox for messages from around the time you booked, including the spam and promotions folders where automated mail sometimes lands. The confirmation often turns up once you know where to look.

When all else fails, contact our team with as much detail as you can give, such as the email used, the destination and the rough date. We can locate the booking and resend the confirmation to the address on file, so a lost email never means a lost trip.