Answered by Narendra
If an airline cancels a flight that is part of your booking, you are generally entitled to a rebooking or a refund under that airline's own policy, and we help you put that into effect. The exact outcome is set by the airline and the fare conditions, not by us, so we work within what they allow.
When we are told of a cancellation, we look at the alternatives the airline is offering and share them with you so you can choose what suits your plans. Where a refund is the right answer, we raise it with the airline on your behalf and keep you updated while it is processed.
Timelines here depend on the airline, so please stay reachable on the email and phone you gave us. Quick replies from you often make the difference between catching a good alternative flight and missing it.