Answered by Narendra
A failed payment is usually harmless. If the payment does not complete, your booking is not confirmed and you are not charged for it, so the first thing to know is that you have not lost money for a trip you did not get.
Payments fail for ordinary reasons, such as a bank declining the transaction, a daily limit, or a brief connection drop. Trying again, or using a different card, resolves most cases. If your bank held the amount temporarily, that hold is released on their timeline rather than ours.
If you tried more than once and are unsure whether any booking went through, do not keep retrying blindly. Contact us with the email you used and we will check for you, so you never end up paying twice for the same trip.