Questions & Answers

Answers to the questions travellers ask us most, about booking with MyTourMyWay and how it all works.

All Booking Changes and cancellations Changing Or Cancelling A Booking Managing your trip Payments Planning Travel Documents And Trip Planning

Payments
Are there extra charges I should expect at the airport or hotel?

Sometimes, because certain charges are set by airlines, hotels or local authorities and are paid directly rather than through your booking. Examples include some baggage fees, l...
Payments
Can I book now and pay later for my holiday?

Whether a book now pay later arrangement is available depends on the specific trip and the terms attached to it, since not every product supports it. Where such an option exists...
Payments
What is included in the price of a holiday package?

A package price covers the elements listed in its description, which commonly includes the main travel and stay, and may extend to transfers, some meals or activities depending ...
Payments
What payment methods can I use to book a trip?

The site accepts the common payment methods shown at checkout, and the exact set can vary a little depending on your location and the trip. Whatever is available for your bookin...
Payments
Why did the price change between searching and paying?

Travel prices are live, which means they can move between the moment you search and the moment you pay. Airlines and hotels adjust their own rates continually based on demand, s...
Payments
What should I do if my payment fails during booking?

A failed payment is usually harmless. If the payment does not complete, your booking is not confirmed and you are not charged for it, so the first thing to know is that you have...
Payments
Is it safe to enter my card details on your checkout?

Yes. Payments on the site are handled through a secure checkout, and your card details are processed by the payment provider rather than being stored by us in plain form. The co...
Payments
How are the prices shown on the website calculated?

The prices you see are built from the live cost of the travel product plus any taxes and charges that apply, and they are shown to you before you commit. We aim to put the full,...