Questions & Answers
Answers to the questions travellers ask us most, about booking with MyTourMyWay and how it all works.
-
Managing your trip
What support is available while I am travelling?
Support does not stop once you leave home. If something goes wrong during your trip, you can reach our team through the contact details tied to your booking, and having your ref...
-
Managing your trip
Do I need to reconfirm my flights before I travel?
In most modern bookings you do not need to reconfirm flights in the old sense, but it is still wise to check your flight details in the days before you travel. Schedules can shi...
-
Managing your trip
How do I contact the hotel before I arrive?
For most requests you do not need to contact the hotel yourself, because your booking already carries the key details the hotel needs. If you have a specific need, such as an ea...
-
Managing your trip
What do I do if I lose my booking confirmation email?
Losing the email is not a problem, because there is more than one way back into your booking. The simplest is the manage booking page, where you enter your reference and the lea...
-
Managing your trip
How do I get a copy of my travel itinerary?
Your itinerary is included in the confirmation email sent when your booking is confirmed, and you can open it again at any time through the secure manage link in that email. Tha...
-
Managing your trip
Can I request special assistance for my journey?
Yes, and it is best to ask for it as early as you can. Airlines, hotels and transfer providers can often arrange help for travellers with reduced mobility, medical needs or othe...
-
Managing your trip
How do I manage my booking without an account?
You do not need an account to look after a booking you made as a guest. Every confirmation email carries a secure manage link, and opening that link takes you straight to your t...