Questions & Answers
Answers to the questions travellers ask us most, about booking with MyTourMyWay and how it all works.
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Changes and cancellations
How do refunds work and how long do they take?
When a refund is due, the amount and the rules come from the fare conditions and the supplier, so the first thing we do is confirm what you are entitled to under the terms of yo...
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Changes and cancellations
What happens if I miss my flight?
Missing a flight is stressful, but acting quickly gives you the best chance of a workable outcome. The first thing to do is contact the airline or us as soon as you realise, bec...
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Changes and cancellations
What is the difference between refundable and non refundable bookings?
A refundable booking lets you cancel and get some or all of your money back under stated conditions, while a non refundable booking is sold at a lower price on the understanding...
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Changes and cancellations
What happens if my flight gets cancelled by the airline?
If an airline cancels a flight that is part of your booking, you are generally entitled to a rebooking or a refund under that airline's own policy, and we help you put that into...
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Changes and cancellations
Can I change the dates of a booking I already made?
In many cases yes, though it depends on the product and the supplier behind it. Some trips allow a date change for a small difference in fare, while others are sold on terms tha...