Questions & Answers
Answers to the questions travellers ask us most, about booking with MyTourMyWay and how it all works.
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Managing your trip
How do I get a copy of my travel itinerary?
Your itinerary is included in the confirmation email sent when your booking is confirmed, and you can open it again at any time through the secure manage link in that email. Tha...
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Payments
What payment methods can I use to book a trip?
The site accepts the common payment methods shown at checkout, and the exact set can vary a little depending on your location and the trip. Whatever is available for your bookin...
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Planning
Do you help with visa requirements for my destination?
We can point you in the right direction, but the responsibility for meeting visa requirements rests with each traveller. Rules depend on your nationality and your destination, a...
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Payments
Why did the price change between searching and paying?
Travel prices are live, which means they can move between the moment you search and the moment you pay. Airlines and hotels adjust their own rates continually based on demand, s...
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Managing your trip
Can I request special assistance for my journey?
Yes, and it is best to ask for it as early as you can. Airlines, hotels and transfer providers can often arrange help for travellers with reduced mobility, medical needs or othe...
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Planning
How far in advance should I book my travel?
There is no single right answer, but for popular destinations and busy seasons, booking earlier tends to give you more choice and steadier prices. When demand is high, the best ...
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Changes and cancellations
What is the difference between refundable and non refundable bookings?
A refundable booking lets you cancel and get some or all of your money back under stated conditions, while a non refundable booking is sold at a lower price on the understanding...
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Planning
Do you offer trips suitable for families with young children?
Yes, plenty of destinations and stays work well for families, and the right choice usually depends on the ages of the children and the pace you want. Younger children often do b...
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Managing your trip
How do I manage my booking without an account?
You do not need an account to look after a booking you made as a guest. Every confirmation email carries a secure manage link, and opening that link takes you straight to your t...
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Booking
Can I add a hotel to a flight I am booking?
Often yes. Where a destination offers both, you can put together the flight and a place to stay so the whole trip sits in one booking rather than scattered across several. Keepi...
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Payments
What should I do if my payment fails during booking?
A failed payment is usually harmless. If the payment does not complete, your booking is not confirmed and you are not charged for it, so the first thing to know is that you have...
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Payments
Is it safe to enter my card details on your checkout?
Yes. Payments on the site are handled through a secure checkout, and your card details are processed by the payment provider rather than being stored by us in plain form. The co...
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Payments
How are the prices shown on the website calculated?
The prices you see are built from the live cost of the travel product plus any taxes and charges that apply, and they are shown to you before you commit. We aim to put the full,...
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Planning
What identity documents do I need to travel abroad?
For any international trip you will need a passport that is valid well beyond your travel dates, as many countries ask for several months of validity remaining on arrival. Check...
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Booking
Can I book a trip for a group of friends or family?
Yes, group trips are very common and the site is built to handle more than one traveller on a single booking. You add each traveller during checkout, and where a product has a p...
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Planning
Do I need travel insurance for an international trip?
Travel insurance is not something we can require, but it is strongly worth considering for any international trip. It is there for the things no one plans for, such as a medical...
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Planning
How do I find the best time to visit a destination?
The best time to visit usually comes down to weather, crowds and cost, and these three rarely line up perfectly. A place can be at its most beautiful in the peak season and also...
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Changes and cancellations
What happens if my flight gets cancelled by the airline?
If an airline cancels a flight that is part of your booking, you are generally entitled to a rebooking or a refund under that airline's own policy, and we help you put that into...
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Changes and cancellations
Can I change the dates of a booking I already made?
In many cases yes, though it depends on the product and the supplier behind it. Some trips allow a date change for a small difference in fare, while others are sold on terms tha...
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Booking
Will I get a confirmation after I pay for my trip?
Yes. As soon as your payment is accepted, your booking is confirmed and a confirmation email is sent to the address you entered during checkout. That email is your proof of book...