Questions & Answers
Answers to the questions travellers ask us most, about booking with MyTourMyWay and how it all works.
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Changing Or Cancelling A Booking
Can I cancel just one person on my booking and keep the trip for everyone else?
Often yes, but not always, because it depends on the rules of the airline, hotel or transfer supplier your booking is held with, so we cannot confirm it until we check your book...
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Travel Documents And Trip Planning
Does the name on my booking need to match my passport exactly?
Yes, the name on your booking should match the name in your passport as closely as possible. Airlines check the name on your ticket against your passport at check in, and if the...
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Planning
Can children travel on a booking without an adult?
Rules for children travelling alone are strict and vary by airline and destination, so this is something to confirm carefully rather than assume. Many airlines offer arrangement...
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Managing your trip
What support is available while I am travelling?
Support does not stop once you leave home. If something goes wrong during your trip, you can reach our team through the contact details tied to your booking, and having your ref...
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Booking
Can I add extra luggage to my flight booking?
Extra luggage can usually be added, and arranging it in advance is almost always cheaper than paying for it at the airport. Airlines set their own baggage rules and prices, so w...
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Payments
Are there extra charges I should expect at the airport or hotel?
Sometimes, because certain charges are set by airlines, hotels or local authorities and are paid directly rather than through your booking. Examples include some baggage fees, l...
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Changes and cancellations
How do refunds work and how long do they take?
When a refund is due, the amount and the rules come from the fare conditions and the supplier, so the first thing we do is confirm what you are entitled to under the terms of yo...
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Planning
Can I get a trip tailored to my own interests?
Yes, a trip shaped around what you actually enjoy tends to be far more satisfying than a generic itinerary. Whether your interest is food, history, nature or simply rest, tellin...
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Managing your trip
Do I need to reconfirm my flights before I travel?
In most modern bookings you do not need to reconfirm flights in the old sense, but it is still wise to check your flight details in the days before you travel. Schedules can shi...
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Changes and cancellations
What happens if I miss my flight?
Missing a flight is stressful, but acting quickly gives you the best chance of a workable outcome. The first thing to do is contact the airline or us as soon as you realise, bec...
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Payments
Can I book now and pay later for my holiday?
Whether a book now pay later arrangement is available depends on the specific trip and the terms attached to it, since not every product supports it. Where such an option exists...
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Managing your trip
How do I contact the hotel before I arrive?
For most requests you do not need to contact the hotel yourself, because your booking already carries the key details the hotel needs. If you have a specific need, such as an ea...
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Planning
Do you offer trips for solo travellers?
Yes, solo travel is popular and many of the destinations and stays work well whether you are on your own or with others. Travelling alone gives you complete freedom over your pl...
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Payments
What is included in the price of a holiday package?
A package price covers the elements listed in its description, which commonly includes the main travel and stay, and may extend to transfers, some meals or activities depending ...
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Planning
Can I travel with my pet on the trips you arrange?
Travelling with a pet is possible on some journeys but far from all, because airlines, hotels and destinations each set their own rules, and those rules can be strict. The pract...
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Planning
How do I know if a destination is safe to visit right now?
Safety depends on current conditions, which can change, so the most reliable guidance comes from official travel advice for your own country, updated as situations develop. Chec...
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Booking
Can I choose my seat when booking a flight?
Seat selection is usually possible, though how and when depends on the airline. Some let you choose a seat during booking, some charge for preferred seats, and others assign sea...
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Planning
Are meals included in the holiday packages you offer?
It depends on the package, because some include meals while others leave you free to eat where you like. What is covered is described before you book and repeated in your confir...
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Managing your trip
What do I do if I lose my booking confirmation email?
Losing the email is not a problem, because there is more than one way back into your booking. The simplest is the manage booking page, where you enter your reference and the lea...
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Booking
Can I book airport transfers along with my trip?
Yes, where a destination offers them you can add an airport transfer so you are not left working out how to reach your hotel after a long journey. Arranging it in advance means ...